Transition2Work Specialist

Responsibilities

  • Serve as the main point of contact for employers and insurance adjusters on Transition2Work files.
  • Work closely with Placement Coordinator partner to successfully secure light duty assignments.
  • Using strong attention to detail, ensure files are set up correctly, obtain any missing information, and approve the file for placement.
  • Maintain detailed and accurate records of assigned files in CRM.
  • Confirm all state jurisdictional requirements are met before moving forward with assignments.
  • Follow all account and jurisdictional requirements to ensure the file is appropriately handled and ensure a successful light duty assignment experience.
  • Follow-up with clients on aging files.
  • Act as a liaison between the employer/adjuster and Nonprofit Organization where an injured worker is scheduled for a light duty assignment to address any questions, issues, or concerns.
  • Escalate issues to Team Lead as appropriate.
  • Handle non placement-related file management.

Knowledge, Skills, and Abilities Required

  • Experience with Microsoft applications including Word, Excel, Outlook, Internet Explorer, and CRM
  • Ability to maintain effective, professional relationship with clients
  • Attention to detail
  • Exemplary customer service skills
  • Problem solving skills and ability to think critically and creatively to provide direction and potential solutions
  • Strong verbal and written communication skills
  • Very strong multitasking skills
  • Flexibility to shift priorities as necessary
  • High School education
  • 1 or more years of customer service experience

Knowledge, Skills, and Abilities Required

  • Bilingual (Spanish/English)
  • Associates Degree or Bachelor’s Degree in Business, Communications, or related field
  • Knowledge of the workers’ compensation industry

Shift

Full-time position working day time shifts

Location

ReEmployAbility Corporate Office in Tampa, Florida
 

 

Submit your resume for consideration

Contact Us

Contact a ReEmployAbility representative today to learn more about how our Return-to-Work solutions can help your employees, company, and the community!

Call toll-free: 866-663-9880

 

Contact Us

 

© Copyright 2003-2017 ReEmployAbility, Inc. All Rights Reserved.

Contact Us

ReEmployAbility, Inc.
3212 Parkside Center Circle
Tampa, FL 33619
Toll Free: (866) 663-9880
Fax: (813) 663-9886