This position involves reviewing and processing new claims referred to the Transition2Work program.


  • Evaluate incoming referrals for our Transition2Work program.
  • Create new files in CRM, following various customer instructions.
  • Follow up with the customers to obtain necessary missing information.
  • Answer and route incoming telephone calls to the correct employee, escalating phone calls when needed.
  • Monitor incoming faxes.
  • Partner across departments to ensure client instructions are up-to-date and corrected when necessary.
  • Learn and understand the process of ReEmployAbility's Transition2Work program in order to effectively navigate various situations that may arise.
  • Communicate professionally with clients and other employees.
  • Manage the client onboarding process for electronic time tracking.
  • Assists other departments with database projects as needed.

Knowledge, Skills, and Abilities Required

  • Strong computer skills including proficiency in Microsoft Outlook and Word
  • Articulate and professional phone demeanor
  • Self-motivated individual
  • Ability to maintain effective, professional relationships with clients
  • Set priorities and work independently
  • Strong verbal and written communication skills
  • High School Diploma or equivalent
  • Takes ownership of assigned responsibilities
  • Commitment to excellence and strong attention to detail


Full-time position working day time shifts


ReEmployAbility Corporate Office in Tampa, Florida


Submit your resume for consideration

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Contact a ReEmployAbility representative today to learn more about how our Return-to-Work solutions can help your employees, company, and the community!

Call toll-free: 866-663-9880


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ReEmployAbility, Inc.
3212 Parkside Center Circle
Tampa, FL 33619
Toll Free: (866) 663-9880
Fax: (813) 663-9886