Placement Coordinator

Overview

The Placement Coordinator will serve as the liaison between our clients and our Nonprofit partners to match injured workers with appropriate volunteer duties available. After securing a placement, the Placement Coordinator will verify initial participation, address any questions, clarify policies and procedures, and invoice for services.

Responsibilities

  • Review restrictions provided by employers and insurance adjusters, and use to match the injured worker to a suitable light duty assignment with appropriate job tasks at a Nonprofit Organization.
  • Provide outstanding customer service to our established Nonprofit Partners.
  • Follow client directives in locating assignments.
  • Partner with Nonprofit Organizations to set up the assignment, confirm job tasks are available to accommodate a given set of restrictions.
  • Follow up on the first week of the light duty work to ensure a positive experience for all parties, using problem solving skills to address any initial concerns.
  • Work closely with Transition2Work Specialist partner in seeking approval on assignments as needed and communicating updates to clients.
  • Confirm all state jurisdictional requirements are met before moving forward with assignments.
  • Effectively communicate the details of the Transition2Work program to and establish relationships with new nonprofit partners.
  • Maintain detailed and accurate records of assigned files in CRM.
  • Create invoices for services rendered.
  • Escalate issues to Team Lead as necessary.

Knowledge, Skills, and Abilities Required

  • Experience with Microsoft applications including Word, Excel, Outlook, Internet Explorer, and CRM
  • Ability to work efficiently and effectively to meet production metrics
  • Strong relationship building skills with Nonprofit Organizations
  • Written and verbal communication skills
  • Strong problem-solving and critical thinking skills
  • Attention to detail
  • Flexibility to shift priorities as necessary
  • Resourcefulness and creative thinking in determining placement options
  • High School education
  • 1 or more years of customer service experience

Knowledge, Skills, and Abilities Preferred

  • Bilingual (Spanish/English)
  • Associates Degree or Bachelor’s Degree in Business, Communications, or related field
  • Knowledge of the workers’ compensation industry

Shift

Full-time position working day time shifts

Location

ReEmployAbility Corporate Office in Tampa, Florida

 

Submit your resume for consideration

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Call toll-free: 866-663-9880

 

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ReEmployAbility, Inc.
3212 Parkside Center Circle
Tampa, FL 33619
Toll Free: (866) 663-9880
Fax: (813) 663-9886