Operations Support

Overview

This position involves preparing, editing, and sending complex and sensitive documents to program partners and participants, as well as telephonically following up for status updates.

Responsibilities

  • Prepare and send initial correspondence to participants regarding their participation in the Transition2Work program.
  • Place outbound calls to non-profit agencies with active assignments to follow up on the progress of each injured worker.
  • Learn and understand the process of the Transition2Work program in order to effectively navigate and address various situations that may arise.
  • Escalate issues to assigned Transition2Work Specialists or Team Leads as appropriate.
  • Partner across the Operations Department to send out correspondence in a timely manner.
  • Draft and send detailed communication regarding assignments to keep clients informed of the status of their employees.
  • Send all correspondence in compliance with client directions and jurisdictional requirements.
  • Confirm all jurisdictional and account instructions are followed.

Knowledge, Skills, and Abilities Required

  • Strong computer skills including proficiency in Microsoft Outlook and Word
  • Articulate and professional phone demeanor
  • Self-motivated individual
  • Ability to maintain effective, professional relationships with clients
  • Set priorities and work independently
  • Strong verbal and written communication skills
  • High School Diploma or equivalent
  • Strong attention to detail

Knowledge, Skills, and Abilities Preferred

  • Bilingual (Spanish/English)
  • Knowledge of the workers' compensation industry

Shift

Full-time position working day time shifts

Location

ReEmployAbility Corporate Office in Tampa, Florida

 

Submit your resume for consideration

Contact Us

Contact a ReEmployAbility representative today to learn more about how our Return-to-Work solutions can help your employees, company, and the community!

Call toll-free: 866-663-9880

 

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Contact Us

ReEmployAbility, Inc.
3212 Parkside Center Circle
Tampa, FL 33619
Toll Free: (866) 663-9880
Fax: (813) 663-9886